Frequently asked questions
We have compiled a list of some of our most frequently asked questions. To find the section you’re most interested in, simply click on one of the links below. If you are unable to find the answer to your question below, please contact us directly.
Ordering
How do I get a quotation for my project?
Simply call or email your requirements or fill out a quotation request.
How do I order brackets for my project?
Just go to our contact page or fill out the enquiry form at the bottom of the page.
How do I pay?
We accept Cash & Credit customers, if we can’t open a credit account we can work on a cash account basis.
Just call us or email [email protected]
We accept all major credit* and debit cards, cheques and bank transfers.
You can also apply for a credit account (this involves a credit check) ACCOUNTS-APPLICATION-FORM
Non account customers, or customers with no hired in plant insurance may need to leave a security deposit on the goods.
How do I apply for a Cash or Credit Account?
You can apply for a cash or credit account* by downloading and completing our ACCOUNTS-APPLICATION-FORM then simply email it to [email protected]
* Credit account applications involve a credit check.
Where do you deliver to?
All of the mainland UK, for Northern and Southern Ireland, Europe and Worldwide please call our head office.
Do you sell holding down bolts?
Yes, we sell all types of fixings and accessories and we are an authorised distributor for Fisher & Rawl and offer them at discounted rates to our customers, please call or email for a quotation.
Do you hire / deliver outside mainland UK?
Yes, though minimum hire periods will increase and you may need to deposit a security bond unless you are an account customer.
Can I pay by credit or debit card?
Yes, we accept all major credit and debit cards (except AMEX).
I am not a business user, can I still hire?
Yes, though non account customers need to pay for hire up front and also leave a security bond, this is usually pre-authorised on a credit card. When the hire items are returned the pre-authorisation is cancelled.
Design
Can you help with design / calulations of requirement?
Yes we can advise on design and no of brackets required per metre run for certain heights.
How ever we will not calculate pour sequencing etc, you need to tell us what you want to achieve with a pour and we will tell you what bracket system etc you need.
Do you provide working drawings and calculations?
Yes we provide full drawings with our system as well as instructions on fitting and all our brackets come with structural calculations if required.
Can you provide structural calculations or load factors?
Yes see our product pages or Resource pages, every bracket has structural calculations and max load data.
Accreditation
